RETURNS AND EXCHANGES
All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.
In circumstances where you consider a product defective or damaged, please contact us at 123-456-7890 within 48 hours of receipt of order with details of the products and defect/damage.
If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,
e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.
After 5 business days, all exchanges will incur a xx% restocking fee.
Seasonal items are not eligible for exchange.
ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!
All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:
Palatability - Pet will not eat or does not like the taste of the food.
Quality - If there is a problem with quality of the product.
Safety – If a bag or can has a broken seal which has compromised the integrity of the food.
All inquiries regarding returns and/or exchange can be directed to ABC Vet Clinic at 123-456-7890.
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We would like to take this opportunity to welcome you, your family, and your special family member to our e-commerce website. As you to browse and explore, it is our hope that you will learn more about our dedication to your family and the quality veterinary medicine and service we provide. If you have any questions about any of the products we sell, please give us a call. We would happy to help.